Refunds/Returns

At Too Kold, we strive to ensure customer satisfaction with our products. Please review the following policy regarding returns and refunds:

24 Hour Returns: Returns must be requested within 24 hours of delivery. Items must be unworn, unused, with tags attached, and in their original packaging, along with your receipt or proof of purchase. If you receive an incorrect size or a product different from what you ordered, we are committed to resolving the issue promptly — please contact us right away.

How to start a return: Email shop@tookold.com within 24 hours of delivery. Do not ship anything back before contacting us — items sent without an approved return request cannot be accepted. Once approved, we will send you a return shipping label and instructions. Approved refunds are issued to your original payment method within 10 business days.

Damages and issues: Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or incorrect so we can make it right.

Lost, Unclaimed, or Damaged Packages: Too Kold is not liable for any lost, unclaimed, or damaged packages after they have been shipped and left our facilities. We recommend contacting the United States Postal Service (USPS) or the relevant courier service for further assistance and information regarding your package.

Contact Us: If you encounter any problems or have inquiries about your order, please reach out to our customer support team at shop@tookold.com. We are dedicated to providing assistance and ensuring a positive experience for our valued customers.

Note: This policy applies to all purchases made through Too Kold's official website or authorized sales channels.

Thank you for your understanding and support of Too Kold. We appreciate your business!